Frequently Asked Questions
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How many users are allowed with the School Edition?
More about Subscribers, Users and Viewers...
1. Subscriber is the person or organization who has paid for the license to use our resources and may also be a registered user of the materials. We licensed the School Edition for institutional use in auditorium gatherings, in-person classrooms and online meetings (Zoom, WebX) through your school. A school subscription includes up to 10 users or classrooms, and a maximum of 250 students/subscription license. If more users are required, additional license subscriptions can be purchased to accommodate your needs. Contact us for more details about multi-year and multi-site licensing.
2. User is a most often a teacher or counselor that has been authorized by the subscriber to facilitate the leading of our resources. However some schools choose to set-up generic user profiles for classes or grade levels. When a subscription of the School Edition is purchased, a user/teacher profile is then created for each of the email addresses provided to us by the subscriber/school, for example a specific teacher [email protected] or a generic user [email protected] An email will then be sent to each of those email addresses with instructions on how to finish setting up the profiles by creating a password. In the event, your school wants to give students access to log-in individually on their own time, it is recommended to create passwords that are different from what that email uses for other accounts. For example, set-up basic passwords for each class or grade level (ABGgrade1, ABG3smith, etc.)
3. Viewer is typically a student who is watching the material being presented by the user, either in person or through online learning experiences. While there are technically no use-limits on the class size with traditional in-person settings, for example a pep rally in the auditorium. There are however limits to how many viewers may log-in on individual devices such as iPads and laptops for a given user. This is because these sorts of viewers are essentially now the same as a user. Schools using tools like SeeSaw to assign their students independent work, that viewer (student) would log their device onto our platform using the credentials set-up for the user who issued the assignment. In an effort to manage our bandwidth resources, we have limited this sort of access to a maximum of 25 viewers per user profile during a 6-hour period. So for example Mrs. Smith's 3rd grade class could have a maximum of 25 students logged in from different devices at a given time using the credentials set-up for her.
Can my school use a purchase order?
Which online meeting/virtual learning software is supported?
In this ever-changing technological climate we continue to expand our abilities. We have been able to integrate with services like Zoom, WebX and SeeSaw. If you are using something else, we can work with you to make sure you can implement our materials as effortlessly as possible.
How many months does the annual plan cover?
We start the 1-year from the time you activate your subscription, and it runs for 12-consecutive months. If you are a school and would like to make sure you have access for the entire school year, just contact us at 888.900.4090 to discuss more options.
Am I locked into a long-term contract?
For the best service experience, we recommend using a purchase order which may be paid by check or credit card and working directly with one of our sales reps. You may also purchase by credit card directly through our store. Your subscription will not auto-renew and you will need to submit a new purchase order before the expiration date to renew your license without interruption. To learn more about our Home and School Editions or multi-year and district-wide licensing agreements check out our plans page.
For your convenience we also offer the ability to purchase a monthly subscription plan using a credit card directly through our RisingStar.Digital apps and platform, your card information will be kept on file and will automatically be charged at the start of each month to maintain uninterrupted service. However, you may cancel your subscription at anytime without penalty. You may also purchase a yearly plan this way and may cancel at anytime before your plan auto-renews at the end of the year.
Why can't I download the lesson guides on Roku?
Downloadable PDFs are supported on our website and on the mobile apps. Smart devices like TVs do not currently support PDFs, they will only show that the PDF file exists and instruct you to a web browser to download the desired file.
Why won't my video play, I get an error code?
This is most likely a result of your internet safety protocol. In some rare cases, schools may have to "white-list" each of our video links because the current restriction settings are too strong. It's a fairly simple fix, just download a list of the video links for our each of our lessons to share with your IT department.
How do I get a Family Edition discount code?
When a school implements the Auto-B-Good Character Development Program, they are issued a unique coupon code that can be shared with the families of all their students. This coupon code saves these families $50 off the regular price of the Home Edition, making it just $49.95/year. Families will then contact their school counselor to receive the coupon code before starting their subscription.
Can I watch my subscription on any apps?
Yes! We have developed several apps you can download and use on your smart devices. In the menu at the top of the page, select "resources" and download apps to find the links for installing Apple iOS/tvOS, Google (Android, Android TV and Chromecast), Amazon Fire TV and ROKU or simply visit your favorite App Store and download one of our apps today.
What traits are included?
Download our Traits Flier to see the complete list.
Can videos be downloaded for use without internet?
Our app allows for videos to be securely downloaded to the app which can be accessed without an internet connection.